FAQ

How to choose Tabi Shoes

How can I choose my size?

Select the same size as your ordinary shoe size. However, please be careful that size indication may vary depending on the type of Tabi Shoes. Check the note on each item page.

How can I choose the size for kids?

The same as choosing a Tabi Shoes for an adult; select the same size as the kid's ordinary shoe size. However, small kids usually might take time to get used to wearing split-toe shoes, so it is sometimes better to choose one size larger than their ordinary size so that the kid can get used to wearing Tabi Shoes. It is highly recommended to let the kids wear tabi socks (split-toe socks) so that it becomes easier and more comfortable for them to wear Tabi Shoes.

I don't know how to wear a Tabi Shoes.

Tabi Shoes have metal clasps called Kohaze. Usually Kohaze are attached to the inside of Tabi Shoes and fasten and adjust around the ankles by hooking into a looped thread. Generally there are a few string loops on Tabi Shoes. Choose the best ones to fit Tabi Shoes onto your foot and hook Kohaze adjusting around the ankle or calf. Leaving a few Kohaze open reveals some of the inside fabric, allowing the wearer to enjoy different designs and styles. Some types have no clasps like general shoes, and some Tabi Shoes for kids have Velcro tape so that it is easier for kids to wear and take off Tabi Shoes.

What kind of benefit can I get by wearing split-toe shoes?

As the big toe and other toes are separated, naturally feet can be placed more firmly with more　weight on the toes. It is also said that split-toe shoes can provide health benefits, for example, avoiding hallux valgus.

How can I take care of a Tabi Shoes?

Please refer to the "How to maintain Tabi shoes" section in "How to wear and maintain Tabi Shoes" page.How to wear and maintain Tabi Shoes

How long does a pair of Tabi Shoes last?

Durability of a Tabi Shoes largely depends on the intended purpose and frequency of use, so we can't give a consistent answer.

Can I get my Tabi Shoes repaired?

We don't accept Tabi Shoes for repair. However if the item you receive is defective, we will arrange to send a new item. Please note that we accept enquiries about defective items only within 7 days from receipt. Please contact us.Contact

Are waterproof type shoes completely waterproof?

The waterproof Tabi Shoes are made of "High Blizzatech" fabric, which prevents water from entering and has a water-repellent effect. The fabric itself is completely waterproof. As a precaution, water droplets and dirt from rain may penetrate through the kohaze (clasps) and seams over time.

About Shopping (Orders Placed from Inside Japan)

I don't know how to order.

Please read the "Shopping Guide."Shopping Guide

Can I return or exchange an item?

We accept returns or exchanges if the item has not been used, or in the unlikely event that we have delivered either a different item from your order or a defective item. In such cases, please contact us through "Contact" page within 7 days of receiving the item. In the case of returns or exchanges made for the customer’s personal reason, the customer is responsible for shipping charges.Contact

Do you ship internationally?

Basically, we do not ship overseas for orders made from inside of Japan. If you order from Japan and wish to have your order shipped overseas, please contact us separately through the "Contact" page.Contact

Do you offer gift wrapping?

Yes, we do. Please let us know through the “Notes for the seller” when you place an order that you would like to have your item gift-wrapped. We will contact you with the details of the gift wrapping.

Can I check my purchase history?

You can check your purchase history from "My Page" by creating an account on the "Login" page.Login

Will I receive a notification when my order is complete?

Yes, you will receive an automatic order confirmation email. After your order is shipped, you will also receive a shipment confirmation email. If you do not receive these emails, it may be because your registered email address is incorrect, our email address has been sorted into a spam folder, or your email rejection settings have been set.

About Shopping (Orders Placed from Outside Japan)

I don't know how to order.

Please read the "Shopping Guide."Shopping Guide

How much is the shipping?

If you order from outside of Japan, no shipping fee will be charged. The cost is only the price of the product. However, if you are in a hurry and wish to have a fast delivery, an additional fee for the EMS (Express Mail Service) will be charged.

Can I return or exchange an item?

We do not accept returns or exchanges due to customer's personal reasons. Extreme care is taken with each order, but if the wrong item is shipped or the item you receive is defective, please contact us through "Contact" page. Our staff will contact you as soon as possible. Please note that we accept enquiries about wrongly shipped and defective items only within 7 days from receipt.Contact

Do you offer gift wrapping?

Yes, we do. Please let us know through the “Notes for the seller” when you place an order that you would like to have your item gift-wrapped. We will contact you with the details of the gift wrapping.

Can I check my purchase history?

You can check your purchase history from "My Page" by creating an account on the "Login" page.Login

Will I receive a notification when my order is complete?

Yes, you will receive an automatic order confirmation email. After your order is shipped, you will also receive a shipment confirmation email. If you do not receive these emails, it may be because your registered email address is incorrect, our email address has been sorted into a spam folder, or your email rejection settings have been set.